In a clear sign of Saudi Arabia’s expanding digital economy, more than 50 million parcels were successfully delivered across the Kingdom in the second quarter of 2025, according to a report by the Transport General Authority (TGA). These figures represent the highest quarterly parcel volume recorded to date, reflecting a growing dependence on e-commerce and door-to-door logistics services. Between April and June 2025, the total number of delivery service requests including not just parcels but also food and on-demand courier services reached over 101 million orders. This demonstrates an ecosystem that is not only growing but diversifying, with increased consumer trust and business reliance on digital logistics solutions. Courier Performance: Naqel Rated Best for Complaint Handling. The TGA’s report also examined how various courier companies performed in terms of customer satisfaction, based on formal complaint statistics. Naqel led the field with the fewest registered complaints, indicating consistently high service standards and responsiveness to customers…